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How quickly can I return an item?

As long as the product is unopened and still in its original condition and packaging you can return within 3 days from the date of receipt. Please send us an email with the problem and a picture of the item at hello@proteinbakeshop.com

Kindly send back the item to Protein Bakeshop Headquarters: Warehouse1, Street 16 C,  Al Quoz 4, Dubai,  UAE.  If you request a pickup service for the items to be returned or exchange, a charge of 25 AED will be applied.

 

What form of refund can I get?

Once the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months.

 

What if I receive an item with manufacturing defect?

If you have a complaint about your product or think it might have a defect, is damaged or has missing items, please email us the pictures and videos of the item showing the fault or damaged part at hello@proteinbakeshop.com and we will then start investigating the problem.

We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.

If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.

Should you decide that you do not want a replacement and the return request was received within 3 calendar days from the date of receipt, we will issue a store credit valid for 6 months from the issue date. Kindly note that we are unable to process a cash refund.

If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.

 

 

How long does it take for the whole return and exchange process to be completed?

We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.

The value of the item returned will be credited to your Protein Bakeshop account within 2-3 working days from when we have received and approved your product return.

 

What delivery destinations does the Mumzworld return policy apply to?

Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.

Please note that proteinbakeshop.com will not be able to accept any returns during busy months and seasons such as December and a month before Ramadan, unless the product has a manufacturing defect or missing items. If you have any further queries regarding our returns policy, please drop us a line at hello@proteinbakeshop.com